Welcome to GPCats Support Center

Here you can find a list of frequently asked questions (FAQs), as well as additional useful tips and information.

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Frequently Asked Questions (FAQs)

GPCats GPS cat tracking collar is extremely light weight and suitable for adult cats of all sizes. GPCats tracker weighs approximately 15g (15 grams / 53 ounces).

GPCats GPS tracker is really small. Our cat trackers dimension are approximately 4.5 × 3.0 × 1.2 cm (LxWxH: 1.78 x w 1.18 x 0.47 inches).

We currently use the Deutsche Post & DHL for shipping. If you’re looking for exact time frames and costs, please visit the Shipping & Delivery page.

We currently use the Deutsche Post & DHL for shipping. If you’re looking for exact time frames and costs, please visit the Shipping & Delivery page.

Your GPCats GPS tracker already has a SIM chip embedded, so you do not need to buy one for your tracker.

To see our current prices for GPCats GPS cat tracker please visit our Webshop.

Because GPCats trackers have embedded SIM Chips we need to pay our cellular providers for network access and usage. We do not charge re-occuring subscriptions. Instead, we offer a Pay-As-You-Go option or an Unlimited Plan.

If you purchase the GPCats Unlimited plan you will not need to purchase a prepaid plan. The device is yours to use for as long as you like.

For more details please see our Service Options

The GPCats tracker works in ??? countries. For a full list of supported countries please view the Supported Countries list.

The range is unlimited. The GPS (satellite positioning) signal can be received worldwide. Once a position is found it’s sent away with the GSM (mobile phone) network. So wherever the tracker can receive a satellite signal and connect to a cellular network, you will know where your cat was. (The data is also collected when your app is not running. It’s stored on our server for you.)

  • Remember that GPCats is designed to work outside. Try it outside and check your app to see the signal. In the bottom right corner of the app you can see when the next signal will be sent to you.

 

  • If you don’t get any signal (not even a rough position), the GSM (mobile phone) reception in your area might not be sufficient. Without the GSM network, the tracker can’t send the position to you.

GPCats trackers take about 2 hours to charge. Charging GPCats trackers can charge with almost any USB adapter.

For more information please see Hints-and-Tips

All GPCats products are covered for 2 years (24 months). This warranty/guarantee full covers manufacturing faults and/or malfunctions that are not caused by the improper use of the GPCats product.

Please see Terms and Conditions for further information.

Yes we do!

You, as the consumer, have 14 days to return the collar for your purchase to be canceled and money reimbursed. The 14 days begin once your receive your GPCats shipment.

If your question isn’t listed above please feel free to contact us.